:root{font-family:Inter,"Segoe UI","Microsoft YaHei",sans-serif;color:#203541;background:#f3f6f7;font-size:16px;--ink:#0e3442;--green:#007a66;--line:#dfe7e9;--muted:#647781}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,select{cursor:pointer}button{border:0;background:none;color:inherit}button:focus-visible,a:focus-visible{outline:3px solid #36bba1;outline-offset:3px}input,select,textarea{color:#203541;border:1px solid #cedadc;background:white;border-radius:7px;padding:10px 12px;min-width:0}input:focus,select:focus,textarea:focus{outline:2px solid #8ed4c4;outline-offset:1px}textarea{resize:vertical;line-height:1.6}h1,h2,h3,p{margin:0}h1{font-size:28px;letter-spacing:-.6px}h2{font-size:22px}h3{font-size:16px}small,.meta{font-size:13px;color:var(--muted)}.shell{min-height:100vh;display:grid;grid-template-columns:226px minmax(0,1fr)}.sidebar{background:var(--ink);color:#d3e0e4;padding:32px 20px;display:flex;flex-direction:column;gap:30px}.brand{display:flex;gap:11px;align-items:center;color:white}.brand-mark{width:38px;height:38px;border-radius:10px;background:#5de0c2;color:var(--ink);display:grid;place-items:center;font-weight:900;font-size:25px}.brand b{font-size:22px;letter-spacing:2px}.brand small{display:block;color:#a4bac3;margin-top:4px;letter-spacing:0}.navtitle{font-size:12px;letter-spacing:1.5px;color:#86a2ae;margin:0 12px 12px}.nav-btn{display:flex;align-items:center;gap:12px;text-align:left;width:100%;padding:12px;border-radius:7px;margin:4px 0;font-size:14px}.nav-btn.active{color:white;background:#245363}.nav-btn:hover{background:#1d4857}.nav-btn .count{margin-left:auto;color:#accad4;font-size:13px}.side-bottom{margin-top:auto;border-top:1px solid #345460;padding-top:22px;font-size:13px;line-height:1.8;color:#a9c0c9}.side-bottom b{color:#d9e7ed}.side-label{display:inline-block;border:1px solid #5b7e89;border-radius:4px;padding:2px 7px;font-size:12px;margin-bottom:10px}.main{min-width:0}.topbar{height:82px;background:white;border-bottom:1px solid var(--line);padding:0 32px;display:flex;align-items:center;justify-content:space-between;gap:20px}.breadcrumb{font-size:14px;color:var(--muted)}.breadcrumb strong{color:#203541;font-weight:500}.top-actions{display:flex;align-items:center;gap:14px}.lang{font-size:14px;white-space:nowrap;border:1px solid var(--line);border-radius:6px;padding:8px 10px}.identity{display:flex;gap:10px;align-items:center}.avatar{width:34px;height:34px;background:#e6f1ee;border-radius:50%;display:grid;place-items:center;color:var(--green);font-size:14px;font-weight:700}.identity select{border:0;padding:4px 0;background:transparent;font-size:14px;max-width:260px}.demo-banner{background:#fff7dd;color:#725d24;padding:10px 32px;font-size:13px;display:flex;align-items:center;gap:9px;line-height:1.6}.demo-banner b{white-space:nowrap}.workspace{padding:30px 32px}.pagehead{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:23px}.subtitle{margin-top:7px;font-size:14px;color:var(--muted);line-height:1.6}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:7px;padding:10px 16px;font-size:14px;font-weight:600;min-height:40px}.primary{background:var(--green);color:white}.primary:hover{background:#006552}.secondary{border:1px solid #ccd9dd;background:white}.secondary:hover{background:#f4f8f9}.danger{color:#b34540;border:1px solid #e3c9c6;background:#fff}.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:25px}.stat{background:white;border:1px solid var(--line);border-radius:9px;padding:17px 20px;display:flex;justify-content:space-between;align-items:center}.stat p{font-size:14px;color:#60737b}.stat b{display:block;font-size:28px;margin-top:7px;line-height:1}.stat-icon{width:36px;height:36px;border-radius:9px;background:#edf4f5;display:grid;place-items:center;color:#65818d}.stat:nth-child(3) .stat-icon{background:#fef1db;color:#b57e23}.stat:nth-child(4) .stat-icon{background:#e3f5ef;color:#1c9671}.workgrid{display:grid;grid-template-columns:minmax(340px,.93fr) minmax(440px,1.16fr);gap:22px;align-items:start}.panel{background:white;border:1px solid var(--line);border-radius:10px;overflow:hidden}.list-header{padding:18px 20px;border-bottom:1px solid var(--line)}.list-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:15px}.list-title small{font-size:13px}.search{position:relative}.search input{width:100%;padding-left:36px;background:#f8fafb;font-size:14px}.search svg{position:absolute;left:12px;top:13px;color:#7c9099}.filters{display:flex;gap:9px;margin-top:10px}.filters select{width:50%;font-size:14px;padding:8px}.ticket{width:100%;text-align:left;padding:19px 20px;border-bottom:1px solid var(--line);border-left:3px solid transparent;transition:background .15s}.ticket:last-child{border-bottom:0}.ticket.selected{border-left-color:var(--green);background:#eff8f5}.ticket:hover{background:#f5f9f8}.ticket-top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:9px}.ticket-id{font-size:12px;color:#6a808b;letter-spacing:.5px}.badge{border-radius:5px;display:inline-block;padding:4px 7px;font-size:12px;font-weight:600;white-space:nowrap}.s0{background:#eaf0f7;color:#496783}.s1{background:#e0f2ef;color:#097766}.s2{background:#fff1d7;color:#916718}.s3{background:#eaeafc;color:#6656a6}.s4{background:#e4f4e6;color:#3d7f48}.s5{background:#edf0f2;color:#667985}.ticket h3{font-weight:600;line-height:1.55;margin-bottom:7px}.ticket-org{font-size:13px;color:#71818a;margin-bottom:14px}.ticket-bottom{display:flex;justify-content:space-between;align-items:center;font-size:13px;color:#617580;gap:10px}.priority{display:inline-flex;gap:5px;align-items:center}.priority.p2{color:#c34838}.priority.p1{color:#a47421}.priority.p0{color:#657f8a}.priority i{width:5px;height:5px;border-radius:50%;background:currentColor}.list-footer{font-size:12px;text-align:center;color:#7a8b93;padding:13px;border-top:1px solid var(--line)}.detail-header{padding:24px 25px 21px;border-bottom:1px solid var(--line)}.detail-meta{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.detail-header h2{line-height:1.5;font-size:22px;margin-bottom:12px}.detail-org{display:flex;gap:15px;flex-wrap:wrap;font-size:13px;color:#73818c}.detail-body{padding:22px 25px}.summary-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-bottom:22px}.label{font-size:13px;color:var(--muted);display:block;margin-bottom:7px}.summary-grid strong{font-size:14px;font-weight:500;overflow-wrap:anywhere}.description{line-height:1.8;font-size:14px;margin:9px 0 20px;white-space:pre-wrap;overflow-wrap:anywhere}.attachments{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.attachment{display:block;max-width:100%;color:var(--green);font-size:13px;border:1px solid var(--line);border-radius:7px;padding:8px;text-decoration:none;overflow-wrap:anywhere}.attachment img{height:90px;width:125px;object-fit:cover;border-radius:4px;display:block;margin-bottom:5px}.next-box{background:#f3f8f9;border:1px solid #e3edef;border-radius:8px;padding:15px 16px;margin-top:20px}.next-box .next-action{font-size:14px;line-height:1.6;margin:7px 0 11px}.next-meta{display:flex;gap:20px;font-size:13px;color:#627781;flex-wrap:wrap}.section-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.section{padding:21px 25px;border-top:1px solid var(--line)}.section-title{font-size:15px;font-weight:600}.manage-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.field{display:flex;flex-direction:column;gap:6px;font-size:14px}.field input,.field select{width:100%;font-size:14px}.field.full{grid-column:1/-1}.manage-foot{display:flex;justify-content:flex-end;margin-top:14px}.timeline{position:relative;margin-top:20px}.event{position:relative;padding:0 0 23px 24px;border-left:1px solid #d8e5e8;margin-left:5px}.event:last-child{padding-bottom:0;border-left-color:transparent}.event:before{content:'';position:absolute;left:-5px;top:3px;width:9px;height:9px;border-radius:50%;background:#b4c9d0;border:2px solid white}.event.internal:before{background:#b29048}.event-head{font-size:13px;display:flex;align-items:center;gap:8px;flex-wrap:wrap;color:#697e88;margin-bottom:8px}.event-head strong{color:#38515f;font-weight:600}.event p{font-size:14px;line-height:1.7;white-space:pre-wrap;overflow-wrap:anywhere}.event.internal p{background:#fff8e7;border-radius:6px;padding:10px 12px}.visibility{font-size:12px;border:1px solid #dae5e8;border-radius:4px;padding:2px 5px}.internal .visibility{color:#987133;border-color:#eadbb8}.reply-tabs{display:flex;gap:20px;border-bottom:1px solid var(--line);margin-bottom:14px}.reply-tabs button{padding:0 0 11px;font-size:14px;border-bottom:2px solid transparent}.reply-tabs button.active{color:var(--green);border-bottom-color:var(--green);font-weight:600}.replybox textarea{width:100%;font-size:14px}.reply-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:12px}.dealer-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:15px}.empty{padding:45px 25px;text-align:center;color:var(--muted);line-height:1.8;font-size:14px}dialog{border:0;padding:0;border-radius:13px;width:min(620px,calc(100% - 28px));max-height:90vh;box-shadow:0 25px 90px #0e344233;color:#203541}dialog::backdrop{background:#09283288;backdrop-filter:blur(3px)}.modal-head{padding:23px 26px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--line)}.modal-head h2{font-size:22px}.close{font-size:26px;font-weight:300;line-height:1;padding:0 5px;color:#718790}.modal-body{padding:24px 26px;display:grid;grid-template-columns:1fr 1fr;gap:17px}.modal-body p{line-height:1.7;font-size:14px}.modal-body textarea{width:100%;font-size:14px}.modal-footer{padding:17px 26px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px;background:#f9fbfb}.upload{border:1px dashed #b7cdcd;background:#f4faf8;border-radius:7px;padding:14px}.upload input{border:0;padding:0;background:transparent;font-size:13px;width:100%}.upload small{display:block;margin-top:8px;line-height:1.6}.file-preview{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}.file-preview img{width:65px;height:65px;border-radius:5px;object-fit:cover}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);z-index:10;background:var(--ink);color:white;border-radius:8px;padding:13px 22px;font-size:14px;box-shadow:0 5px 20px #0e344233;display:none;max-width:90vw}.mobile-brand{display:none}.reset-btn{font-size:13px;color:#acc7d2;padding:8px 0;text-align:left}.scope-pill{font-size:12px;color:var(--green);background:#e8f5f1;padding:5px 9px;border-radius:5px}.hidden{display:none!important}.icon{width:16px;height:16px;flex-shrink:0;vertical-align:middle}.stat .icon{width:18px;height:18px}
@media(min-width:1600px){.workspace{max-width:1550px;margin:auto}.workgrid{grid-template-columns:1fr 1.25fr}.ticket{padding:23px}}
@media(max-width:1150px){.shell{grid-template-columns:185px 1fr}.sidebar{padding:28px 14px}.workspace{padding:25px 22px}.topbar{padding:0 22px}.demo-banner{padding:10px 22px}.workgrid{grid-template-columns:1fr}.stats{gap:10px}.stat{padding:14px}.stat-icon{display:none}.list{display:grid;grid-template-columns:1fr 1fr}.ticket{border-right:1px solid var(--line)}.identity select{max-width:210px}}
@media(max-width:700px){.shell{display:block}.sidebar{display:none}.topbar{height:auto;min-height:75px;padding:12px 16px;align-items:flex-start}.breadcrumb{display:none}.mobile-brand{display:flex;align-items:center;gap:7px;font-size:16px;font-weight:700;white-space:nowrap;padding-top:7px}.mobile-brand .brand-mark{height:27px;width:27px;font-size:18px;border-radius:6px}.top-actions{gap:8px;flex-wrap:wrap;justify-content:flex-end}.identity .avatar{display:none}.identity select{max-width:185px;font-size:12px}.lang{padding:5px 8px;font-size:12px}.demo-banner{padding:9px 16px;align-items:flex-start;font-size:12px}.workspace{padding:22px 14px}.pagehead{gap:8px;margin-bottom:19px}h1{font-size:25px}.subtitle{font-size:13px}.pagehead .btn{padding:9px 12px;font-size:13px;white-space:nowrap}.stats{grid-template-columns:1fr 1fr;gap:9px;margin-bottom:18px}.stat{padding:14px 16px}.stat b{font-size:26px}.stat p{font-size:13px}.workgrid{display:block}.list{display:block;max-height:450px;overflow:auto}.detail{margin-top:17px}.detail-header,.detail-body,.section{padding:20px}.detail-header h2{font-size:20px}.manage-grid{grid-template-columns:1fr}.field.full{grid-column:auto}.modal-body{grid-template-columns:1fr;padding:20px}.modal-head{padding:20px}.reply-foot{align-items:flex-end}.reply-foot small{max-width:170px}.modal-body .full{grid-column:auto}.filters{flex-wrap:wrap}.filters select{width:calc(50% - 5px)}.summary-grid{gap:14px}.identity{order:2}.top-actions{max-width:230px}.next-meta{gap:8px}.scope-pill{font-size:11px}.modal-footer{padding:16px 20px}.mobile-reset{display:block!important;margin-top:17px;text-align:center;color:var(--muted);font-size:13px;width:100%}}

.identity-name{font-size:14px;line-height:1.5}.identity-name small{display:block;font-size:12px}.auth-shell{min-height:100vh;display:grid;grid-template-columns:minmax(300px,.9fr) minmax(400px,1.1fr)}.auth-aside{background:var(--ink);color:#d8e9ec;padding:55px max(35px,10%);display:flex;flex-direction:column;justify-content:space-between}.auth-aside h1{font-size:36px;line-height:1.5;color:white;margin:50px 0 18px}.auth-aside p{line-height:1.9;font-size:16px;color:#aec8d2}.auth-stages{display:flex;flex-direction:column;gap:23px;margin:35px 0}.auth-stage{display:flex;gap:16px;align-items:center;font-size:16px}.auth-stage b{display:grid;place-items:center;border:1px solid #456b79;color:#72dfc6;border-radius:50%;width:32px;height:32px;font-size:13px}.auth-area{position:relative;display:flex;align-items:center;justify-content:center;padding:65px 35px;background:#f3f7f8}.auth-lang{position:absolute;top:25px;right:30px}.auth-card{width:420px;max-width:100%;background:white;border:1px solid var(--line);border-radius:12px;padding:32px}.auth-card h2{margin:16px 0 12px;font-size:26px}.auth-card .subtitle{margin-bottom:23px}.auth-card .field{margin-bottom:16px}.auth-card .btn{width:100%;margin-top:5px}.auth-error{color:#ad4237;background:#fff1ed;padding:12px;border-radius:6px;font-size:14px;line-height:1.6;margin-bottom:15px}.auth-notice{font-size:13px;color:#67818d;line-height:1.7;margin-top:20px}.admin-wrap{max-width:1250px;padding:32px;margin:auto}.admin-top{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:26px}.admin-actions{display:flex;gap:10px;flex-wrap:wrap}.account-table{width:100%;border-collapse:collapse;text-align:left;font-size:14px}.account-table th{background:#f4f8f9;color:#687e88;font-size:13px;font-weight:500;padding:15px 18px}.account-table td{padding:17px 18px;border-top:1px solid var(--line);vertical-align:middle}.account-table small{display:block;margin-top:5px}.account-table .btn{font-size:12px;min-height:32px;padding:7px 10px;margin:3px}.dealer-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px;margin-bottom:25px}.dealer-card{background:#fff;border:1px solid var(--line);border-radius:9px;padding:20px}.dealer-card h3{margin-bottom:7px}.invite-link{font-size:14px;width:100%;background:#f4f8fa;word-break:break-all}.admin-table-scroll{overflow:auto}.auth-caution{font-size:13px;line-height:1.7;color:#6a7e87;border-top:1px solid var(--line);padding-top:16px;margin-top:22px}.topbar .top-actions{gap:12px}.topbar .lang{font-size:13px}.account-table .enabled{background:#e4f4ec;color:#237b58}.account-table .disabled{background:#edf1f3;color:#70828a}button:disabled{opacity:.55;cursor:wait}
@media(max-width:850px){.auth-shell{display:block}.auth-aside{padding:25px}.auth-aside h1,.auth-aside p,.auth-stages,.auth-aside .side-label{display:none}.auth-area{min-height:calc(100vh - 90px);padding:70px 20px 30px}.auth-card{padding:25px}.auth-lang{right:20px;top:18px}.admin-wrap{padding:22px 14px}.admin-top{align-items:flex-start}.admin-actions .btn{font-size:12px;padding:9px 12px}.dealer-grid{grid-template-columns:1fr}.account-table td,.account-table th{padding:12px;white-space:nowrap}.topbar .identity-name{font-size:12px;max-width:130px;overflow-wrap:anywhere}.topbar .top-actions{max-width:255px;gap:5px}.topbar .lang{font-size:12px;padding:5px 7px}.identity-name small{font-size:11px}}
.department-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:26px}.department-card{background:#eaf3f3;border:1px solid #d6e5e7;border-radius:8px;padding:17px}.department-card small{display:block;margin-top:8px}.department-tag{font-size:13px;color:#527d87;margin-top:9px}.manage-foot{gap:10px}.notice-item{width:100%;text-align:left;padding:19px 24px;border-bottom:1px solid var(--line);background:white}.notice-item p{line-height:1.7;font-size:14px;margin:9px 0}.notice-item.is-unread{background:#eef8f5}.notice-item:hover{background:#e9f3f1}.notice-list{max-height:65vh;overflow:auto}@media(max-width:700px){.department-grid{grid-template-columns:1fr 1fr}.topbar .top-actions{max-width:270px}}
.auth-aside h1{white-space:pre-line}.topbar .top-actions{flex-wrap:wrap}
.department-hint{color:#687e88;font-size:13px;line-height:1.7;margin:-5px 0 16px}.department-card strong{overflow-wrap:anywhere}.account-table td:nth-child(4){max-width:330px;overflow-wrap:anywhere}@media(max-width:700px){.account-table td:nth-child(4){white-space:normal;min-width:200px}}
.impact-hint{display:block;line-height:1.7;font-size:13px;color:#527d87;margin-top:7px}.impact-summary{background:#f1f7f7;border:1px solid #d8e5e6;border-radius:8px;padding:14px;margin-top:16px}.impact-summary p{margin:8px 0}.impact-summary small{color:#687e88;line-height:1.6}

.dealer-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:18px}.removed-dealers{margin-bottom:25px}.removed-dealers summary{cursor:pointer;margin-bottom:15px;color:var(--muted);font-size:14px}

.removed-dealers{border:1px solid var(--line);border-radius:8px;background:#f7f9fa;padding:13px 16px;margin-top:-10px}.removed-dealers summary{margin:0;font-weight:500}.removed-dealers[open] summary{margin-bottom:12px}.removed-hint{color:#687e88;font-size:13px;line-height:1.7;margin:0 0 14px}.removed-dealers .dealer-grid{margin-bottom:0}.dealer-card.is-removed{background:#f1f4f5}.dealer-card.is-removed .badge{display:inline-block;margin-bottom:8px}.removed-dealers summary:focus-visible{outline:2px solid var(--teal);outline-offset:4px}

.workflow-alert{display:block;color:#945c13;background:#fff4da;padding:10px 12px;border-radius:8px;margin:8px 0;font-weight:600}.workflow-handoff{border-top:1px solid #cadfdf;margin-top:12px;padding-top:12px}.workflow-handoff .admin-actions{margin-top:12px}.next-box>[data-workflow]{margin-top:12px}#reply-form>.field{padding:12px 0}